I see
How long do they take?

One thing we do to consistent poor payers is offer a quick payment discount, now your price you quote could be your price with quick payment discount applied, if they dont pay with say 14 days of invoice date it will be the non discounted rate.... whatever that may be

..... and a final warning.

Adi, how do you handle outstanding debts? I have very little problem. Maybe you aren't being hard enough. I can let you have copies of my overdue reminders if you want. There are 3. A gentle reminder, a stronger reminder and a final warning.

well then if you charge in arrears naff them off, if they pay in advance do it, no brainer really. legally if they've not paid they don't get, sheesh.

you can choose as you wish.

I charge in arrears by 30-day invoice.
I send a reminder letter at day 45 and an account stop letter on day 60 stating no £££ no worky.
You are perfectly right to refuse further work (be it call out or scheduled service) if they are overdue you funds.
You have no legal responsibility to provide goods or services (unless they have paid up front) to someone who is not paying.
They are breaking payment terms causing you to break supply terms, simple as IMO.
Phone call then a polite visit to site always works in my opinion and has not lost me a customer yet.
Good luck getting your £££ either way.
C.
 

Come on lads, im not a twat.

If ive charged for the inspections, i would go, simple as.

Ive always carried out inspections and tests, services ect... then billed. Its just how ive always done it.

Its this one customer who is persistantly late paying.

I have one other who pays 90 days instead of 30 and they will now be paying extra or give them an early payment option of 15% or something.