When the sods have outstanding invoices.

Since posting about late payments a while ago, i now suspend call outs till ive been paid. They get a payment reminder stating this.

But what about routine inspection and test. Where do i stand legally if i refuse to carry I&T until ive been paid.

Should i send them a letter stating call outs suspended as well as I&T and its a legal requirement for themselves to have this inplace.



Cheers gents.

depends what the debt is for, they should be paying the maint in advance so the testing should still be carried out.

Think that might be the way to go.

if they are paying in advance then as above then you have been paid already to carry out the works. Why have they not paid?

I charge in arrears by 30-day invoice.
I send a reminder letter at day 45 and an account stop letter on day 60 stating no £££ no worky.
You are perfectly right to refuse further work (be it call out or scheduled service) if they are overdue you funds.
You have no legal responsibility to provide goods or services (unless they have paid up front) to someone who is not paying.
They are breaking payment terms causing you to break supply terms, simple as IMO.
Phone call then a polite visit to site always works in my opinion and has not lost me a customer yet.
Good luck getting your £££ either way.
C.
 

I would assume pre-payment, for maintenance has to be honoured. All other debts are not related.

cheers

Sorry OH not trying to be an argumentative little bird but I would assume the exact opposite.

C.

I do think that if a contract has been entered into and fully paid then i personally think you have to honour that. Say the other charges are in dispute etc would you then suspend. Prime example is intruder alarms, we cannot and do not suspend peoples signalling that they have already paid for. Yes we suspend service ie callouts resets etc, but not what they have already paid in full for. What are they on stop for and what have you done about it up til now?

To reply

"I do think that if a contract has been entered into and fully paid then i personally think you have to honour that. "

Anything else is debatable.


cheers

Adi, how do you handle outstanding debts? I have very little problem. Maybe you aren't being hard enough. I can let you have copies of my overdue reminders if you want. There are 3. A gentle reminder, a stronger reminder and a final warning.

I see what your saying and agree a paid up contract for goods and or services is binding.

I'm thinking about it like this:
I've got £50 of your money that you've paid me to do some work next week in hand but you've not paid me £100 for the work I did today.
I therfor decide to keep the £50 as part payment for today and tell you I'll start next week when you pay me the still outstanding £100.
Does that seem fair and reasonable?

C.
 

C yes it sounds fair and it does sound reasonable





but whats that got to do with it lol

Just slow payers. Their manager says it their business policy, cash flow ect. I say boll....

I see
How long do they take?

One thing we do to consistent poor payers is offer a quick payment discount, now your price you quote could be your price with quick payment discount applied, if they dont pay with say 14 days of invoice date it will be the non discounted rate.... whatever that may be

Come on lads, im not a XXXX

If ive charged for the inspections, i would go, simple as.

Ive always carried out inspections and tests, services ect... then billed. Its just how ive always done it.

Its this one customer who is persistantly late paying.

I have one other who pays 90 days instead of 30 and they will now be paying extra or give them an early payment option of 15% or something.